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The article highlights us about the importance of the amenities in hotels today.
It's clear that if a guest has to do a choice between two hotels, he will choose the one with more amenities given.
The most important thing ("orbit" source) is the swimmingpool and behind the spa and fitness center.
To my part, I suggest to be very careful about the other amenities that a hotel can give.
Even if we know that it will influates the final choice, the crisis gave to our customers a bad spirit: "get more for less".
We do not have the rights to give services "at cost". It will show maybe that our services who was given on the past were not as it should be.
We are not good "samaritains". Hospitality is a business.
Furthermore, the day where you will need to increase the revenues, it will be hard to convice our clients to pay more for the same services.
As far as I am concerned, I totally agree with you about amenities in hotels. From my experience as an hotelier, I have seen a lot of guest asking about amenities and extra. This is a main point for guest choosing a hotel.
RépondreSupprimerI would say that I agree regarding the choice part. Personally, if I had to choose between two similar hotels and one has a swimming pool, for sure I will choose the one with the pool. Otherwise, I think that there's a misunderstood between amenities and extra. Amenities are given usually for everybody and extras are personalized and not automatically given. Some services do not cost anything, it is only a question of service that you want to offer or not, if so, you only do the minimum with a guest.
RépondreSupprimerHotels today have to choice some extra challenges, and need to proove that they have something more or something better than competitors! Extra, amenities, quality service, some clear goals and personnalization are neeeded. By this way the clients should prefer on hotel or another...
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